RETURN POLICY FOR SAM'S DTF TRANSFERS

At Sam’s DTF Transfers , your satisfaction comes first. If you’re not fully happy with your purchase, please reach out to us before taking any further action — we’ll do everything possible to make things right.

By placing an order with us, you agree to our Terms of Service and acknowledge that you have reviewed our Shipping, Return, and Refund policies.

Reprints & Refunds

We offer a 30-day refund or reprint window for eligible issues.

What qualifies for a free reprint:

Print quality or adhesion issues caused during production

You received the wrong item due to our mistake

What doesn’t qualify for a refund or reprint:

You ordered the wrong size, design, color, or quantity at checkout (applies to all products)

Low-resolution artwork, sizing errors, or layout mistakes made in the Gang Sheet Builder (applies to both DTF and UV DTF products)

Faulty, low-resolution, or incorrect files uploaded to the "Upload Your Gang Sheet" product (applies to both DTF and UV DTF)

Refunds for other reasons (outside of printing defects or fulfillment errors) are reviewed and approved by management on a case-by-case basis.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Send clear photos to support@samsdtftransfers.com .

Once verified, we’ll send a free replacement or issue a full refund.

Incorrect Items

If you receive a product that’s totally different from what you ordered (wron item or not yours), contact us within 7 days.

We will:

Ship the correct item

Provide a prepaid return label for the wrong item

Shipping Delays

We do not offer refunds for delivery delays caused by USPS, UPS, FedEx, or other carriers.

Only overnight shipping services are guaranteed

If your overnight delivery is delayed, you may request a refund for the overnight shipping fee

Standard and express shipping options are not guaranteed and are not refundable if delayed

Return & Refund Process

Email support@samsdtftransfers.com with your order number and a brief description of the issue

Include clear photos if your item is defective or incorrect

Wait for instructions from our support team before returning anything

Refunds are processed after we receive and inspect the returned item

Order Cancellations

Orders may be cancelled within 30 minutes of placing them.

After 30 minutes, cancellations are not guaranteed and depend on whether production has started.

We are not responsible for order errors such as wrong size, design, or quantity submitted during checkout.

Issue	Action Required	Resolution
Print defect or adhesion issue	Contact within 30 days	Free reprint or refund
Damaged or defective item	Contact within 7 days	Free replacement or refund
Wrong item received	Contact within 7 days	Correct item sent + return label
Wrong file, size, color, or gang layout	Not applicable	Not eligible for refund or reprint
Shipping delay (overnight)	Contact support	Shipping fee may be refunded
Shipping delay (standard/express)	Not applicable	Not refundable
Order cancellation (within 30 mins)	Email support	Full cancellation and refund
Order cancellation (after 30 mins)	Depends on print status	May be cancelled if not printed yet