Your satisfaction comes first — here’s how returns and refunds work.
At Sam’s DTF Transfers, we stand behind the quality of our products. If there is a problem with your order, please submit your claim through our Order Issue Form so our team can review it and provide an appropriate solution:
https://samsdtftransfers.com/pages/order-issue
DTF transfers, UV DTF transfers, gang sheets, custom apparel, and other personalized products are made specifically for each customer. Therefore, they are not eligible for return, refund, or reprint due to:
Customers are responsible for reviewing all artwork, dimensions, quantities, and order details before completing checkout.
Unwashed, unworn, unprinted, and unaltered blank apparel may be returned within 30 days of delivery.
Returned blank apparel must be in its original condition and must not show signs of wear, washing, printing, heat pressing, decoration, alteration, stains, odors, or damage.
Blank apparel that has been printed, decorated, heat pressed, washed, worn, or otherwise altered is not eligible for return.
For returns that are not the result of an error by Sam’s DTF Transfers, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If blank apparel was damaged, defective, or incorrectly shipped due to our error, please submit an Order Issue Form. Once the issue is verified, we may provide a replacement, refund, or prepaid return label as appropriate.
Please do not return blank apparel until return instructions have been provided by our team.
Please submit a claim within 30 days of delivery if your transfers have a verified:
Adhesion claims are eligible only when the recommended application instructions were followed. We may request photos, application details, or unpressed samples to determine the cause.
We strongly recommend testing one transfer before applying the entire order. If a problem is discovered, stop using the remaining transfers and submit an Order Issue Form.
Submit a claim within 7 days of delivery if:
Please include your order number and clear photos of the product and packaging.
Once the issue is verified, Sam’s DTF Transfers may provide:
The resolution applies only to the defective, damaged, missing, or incorrect portion of the order.
We do not reimburse garments, labor, lost sales, production costs, or other expenses resulting from the use or application of the transfers.
Do not return any product unless our support team provides return instructions. If a return is required because of our error, we will provide a prepaid return label.
Production time and carrier transit time are separate. The delivery timeframe begins after your order has been completed and transferred to the shipping carrier.
Only paid Expedited (Overnight) Shipping is a guaranteed shipping service for eligible products.
If an eligible paid Expedited (Overnight) shipment arrives after the carrier’s guaranteed delivery date, you may submit an Order Issue Form to request a review of the shipping charge.
Any approved refund is limited to the amount paid for the Expedited (Overnight) shipping service. It does not include the product or order value and remains subject to the carrier’s guarantee terms, eligibility requirements, and exclusions.
Delivery dates shown for Standard, Ground, Express (2-Day), free shipping, and other non-guaranteed shipping methods are estimates only. Shipping fees or order costs are not refundable solely because of a late delivery using these services.
Weather conditions, incorrect or incomplete addresses, delivery changes, carrier disruptions, holidays, service suspensions, and other circumstances outside our control may not qualify for a shipping refund, including for Expedited (Overnight) Shipping.
A delayed package is different from a lost or damaged package. If your package is lost, damaged in transit, or marked delivered but cannot be located, please submit an Order Issue Form promptly.
We may need to review the shipment and complete a carrier investigation before determining the appropriate resolution.
Blank apparel may require additional processing time based on availability.
Express (2-Day) or Expedited (Overnight) shipping selected at checkout does not automatically apply to blank apparel. Blank apparel will normally ship separately via Standard Shipping when an Express or Expedited service is selected for the order.
If faster shipping is requested for blank apparel, availability and any additional shipping cost must be separately confirmed by Sam’s DTF Transfers.
Shipping charges related to separately approved Express or Expedited shipping for blank apparel are subject to the same shipping terms described in this policy and our Shipping Policy.
Cancellation requests must be submitted through our Order Issue Form within 30 minutes of placing the order.
Cancellation is not guaranteed and is only available if artwork processing, order processing, or production has not started.
Custom and made-to-order products cannot be changed or cancelled after production begins.
Approved refunds are returned to the original payment method.
Please allow 3–5 business days for us to process an approved refund. Your bank or card provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless:
Return shipping costs for eligible blank apparel returns are the responsibility of the customer unless the return results from an error by Sam’s DTF Transfers.
All order-related claims, return requests, and cancellation requests must be submitted through our Order Issue Form:
https://samsdtftransfers.com/pages/order-issue
Please provide:
Please do not return any product unless our support team provides return instructions.
Last Updated: September 1, 2026
This page always reflects our current Return Policy.
