Refund, Reprint & Return Policy

At Sam’s DTF Transfers, we stand behind the quality of our products. If there is a problem with your order, please submit your claim through our Order Issue Form so our team can review it and provide an appropriate solution:

https://samsdtftransfers.com/pages/order-issue

Custom and Made-to-Order Products

DTF transfers, UV DTF transfers, gang sheets, custom apparel, and other personalized products are made specifically for each customer. Therefore, they are not eligible for return, refund, or reprint due to:

• Incorrect size, quantity, color, or design selected by the customer
• Low-resolution, damaged, or incorrect artwork
• Spelling, sizing, transparency, or layout errors in uploaded files
• Mistakes made in the Gang Sheet Builder or an upload-ready gang sheet
• A change of mind after the order is placed
• Minor differences between screen colors and printed colors

Customers are responsible for reviewing all artwork, dimensions, quantities, and order details before completing checkout.

Eligible Production Issues

Please submit a claim within 30 days of delivery if your transfers have a verified:

• Printing defect
• Production-related adhesion issue
• Missing quantity
• Manufacturing error

Adhesion claims are eligible only when the recommended application instructions were followed. We may request photos, application details, or unpressed samples to determine the cause.

We strongly recommend testing one transfer before applying the entire order. If a problem is discovered, stop using the remaining transfers and submit an Order Issue Form.

Damaged or Incorrect Items

Submit a claim within 7 days of delivery if:

• Your order arrived damaged
• You received an item different from what you ordered
• The wrong product was shipped due to our error

Please include your order number and clear photos of the product and packaging.

Available Resolutions

Once the issue is verified, Sam’s DTF Transfers may provide:

• A free reprint or replacement of the affected items
• A partial or full refund for the affected items
• Store credit, when accepted by the customer

The resolution applies only to the defective, damaged, missing, or incorrect portion of the order. We do not reimburse garments, labor, lost sales, or other costs resulting from the use of the transfers.

Do not return any product unless our support team provides return instructions. If a return is required because of our error, we will provide a prepaid return label.

Shipping Delays and Lost Packages

Production time and carrier transit time are separate. The delivery timeframe begins after your order has been completed and transferred to the shipping carrier.

Only paid Next Day Delivery is a guaranteed shipping service. If an eligible Next Day Delivery shipment arrives after the carrier’s guaranteed delivery date, you may submit an Order Issue Form to request a refund of the shipping fee paid.

Any approved refund is limited to the amount paid for the Next Day Delivery service. It does not include the product or order value and remains subject to the carrier’s guarantee terms, eligibility requirements, and exclusions.

Delivery dates shown for Standard, Ground, 2-Day, Express, free shipping, and all other shipping methods are estimates only. These services are not guaranteed, and shipping fees or order costs are not refundable because of a late delivery.

Weather conditions, incorrect or incomplete addresses, delivery changes, carrier disruptions, holidays, and other circumstances outside our control may not qualify for a shipping refund, including for Next Day Delivery.

A delayed package is different from a lost or damaged package. If your package is lost, damaged in transit, or marked delivered but cannot be located, please submit an Order Issue Form promptly. We will review the shipment and assist with the carrier claim before determining the appropriate resolution.

Order Cancellations

Cancellation requests must be submitted through our Order Issue Form within 30 minutes of placing the order.

Cancellation is not guaranteed and is only available if artwork processing or production has not started. Custom orders cannot be changed or cancelled after production begins.

Refund Processing

Approved refunds are returned to the original payment method. Please allow 3–5 business days for us to process the refund. Your bank or card provider may require additional time to post it to your account.

Original shipping charges are non-refundable unless the refund results from our error or an eligible Next Day Delivery shipping claim.

How to Submit a Claim

All order-related claims and cancellation requests must be submitted through our Order Issue Form:

https://samsdtftransfers.com/pages/order-issue

Please provide:

• Your order number
• A brief explanation of the issue
• Clear photos or videos showing the problem
• Application details if the claim concerns adhesion

Please do not return any product unless our support team provides return instructions.

Last Updated: July 21, 2026