Sam’s DTF Transfers Shipping Policy

At Sam’s DTF Transfers, we work to produce and ship orders as quickly as possible. Most eligible, print-ready orders are produced and shipped the same or next business day.

Production time and carrier transit time are separate. Please review the information below before placing your order.

1. Production Turnaround

Production estimates begin after payment and usable, print-ready artwork have been received.

Most eligible, print-ready orders placed by 2:00 PM CT Monday through Friday are produced and shipped the same business day. Orders placed after the cutoff typically ship the next business day.

Saturday production may be available for eligible orders submitted by 10:00 AM CT.

Typical production turnaround:

• Upload-Ready Gang Sheets: Typically ship the same business day when ordered before the applicable cutoff
• DTF Transfers by Size: Typically ship the same or next business day
• DTF Gang Sheet Builder Orders: Typically ship the same or next business day
• UV DTF Transfers and Stickers: Typically ship the same or next business day
• Blank Apparel: Typically ships the same or next business day, subject to availability
• Custom Apparel: Production time varies depending on quantity, artwork, and project requirements

Orders requiring artwork correction, customer approval, payment verification, inventory confirmation, or additional information may take longer.

Large-volume orders may require additional production time. Same-day production is not guaranteed unless specifically confirmed in writing.

2. Production Time vs. Transit Time

Production time is the time required to prepare your order before it is transferred to the shipping carrier.

Carrier transit time begins after the package has been accepted and scanned by UPS, FedEx, USPS, or another carrier.

3. Shipping Methods and Delivery Estimates

Available shipping methods, rates, and current delivery estimates are displayed at checkout.

Shipping options may include:

• Standard or Ground Shipping: Estimated delivery after carrier acceptance
• 2-Day Shipping: Estimated delivery within two business days after carrier acceptance
• Paid Next Day Delivery: Delivery on the next eligible business day after carrier acceptance
• Saturday Delivery: Available only upon request and for eligible destinations, subject to carrier confirmation

Standard, Ground, 2-Day, Express, free shipping, and all other shipping timeframes are estimates only. They are not guaranteed.

Saturday, Sunday, and federal holidays may not count as carrier business days unless an eligible Saturday Delivery service has been purchased and confirmed.

4. Next Day Delivery Guarantee

If an eligible paid Next Day Delivery shipment arrives after the carrier’s guaranteed delivery date, you may submit an Order Issue Form to request a review.

Any approved refund:

• Is limited to the amount paid for the Next Day Delivery service
• Does not include the product or order value
• Is subject to the carrier’s eligibility requirements and approval
• Does not apply when the delay results from weather, holidays, an incorrect address, delivery changes, carrier service suspensions, or other excluded circumstances

All other shipping methods are estimated and are not eligible for a shipping fee or order refund because of late delivery.

5. Free Shipping Offers

Eligible orders may qualify for:

• Free Standard Shipping on orders of $99 or more
• Free 2-Day Shipping on orders of $249 or more

Eligibility is based on the qualifying order subtotal after discounts and may be limited to eligible products and destinations.

Free Standard and Free 2-Day shipping timeframes are estimates only and are not guaranteed. Free 2-Day Shipping is not the same as paid Next Day Delivery.

Current free shipping thresholds and eligibility requirements are displayed at checkout and may change during special promotions.

6. Saturday Delivery

Saturday Delivery may be available for eligible destinations when requested before the Friday production cutoff.

Availability depends on:

• Print-ready artwork
• Production completion
• Carrier pickup and service availability
• Destination eligibility
• Payment of the applicable Saturday Delivery charge
• Holidays and carrier restrictions

Saturday Delivery must be confirmed. Placing an order before the Friday cutoff does not automatically guarantee Saturday delivery.

7. Shipping Coverage

We currently ship to all 50 U.S. states.

Rates and estimated delivery times for Alaska and Hawaii may differ from those for the contiguous United States and will be displayed at checkout.

We do not currently offer international shipping.

8. Local Pickup

Local pickup is available only from our Richardson, Texas production center.

Eligible, print-ready pickup orders placed by 9:00 AM CT on business days may be available for pickup after 1:00 PM CT.

Please wait until you receive a Ready for Pickup notification before arriving. Production delays may occur when an order requires artwork correction, approval, payment verification, or additional information.

Local pickup is available only in Richardson. We do not maintain pickup locations in Dallas, Plano, Garland, or other DFW cities.

9. Tracking Information

You will receive a tracking number when the shipping label is created.

A shipping label or tracking number may be created before the carrier physically receives or scans the package. Please allow up to 1–2 business days for tracking activity to appear.

Tracking scans and delivery updates are controlled by the carrier. Sam’s DTF Transfers cannot change or guarantee the frequency of carrier tracking updates.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing the shipping address before completing checkout.

If you need to request an address change, submit an Order Issue Form as quickly as possible. Address changes are not guaranteed after production or shipping processing begins.

Once a package has been transferred to the carrier:

• We may be unable to change or redirect the address
• Carrier address-correction or rerouting fees may apply
• The customer may be responsible for reshipping costs
• Orders returned because of an incorrect or incomplete address may require an additional shipping payment

Sam’s DTF Transfers is not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address provided by the customer.

11. Delayed, Lost or Damaged Packages

A delayed package is different from a package that has been lost or damaged.

If your package is delayed, lost, damaged in transit, or marked delivered but cannot be located, submit an Order Issue Form .

Please provide:

• Your order number
• A description of the shipping issue
• Photos of the package and products if damaged
• Any relevant tracking or delivery information

We may need to open or complete a carrier investigation before determining the appropriate resolution.

Replacement or refund eligibility is handled according to our Refund, Reprint & Return Policy .

Please do not discard damaged packaging or products until the claim has been reviewed.

12. Delivery Delays Outside Our Control

Delivery estimates may be affected by:

• Carrier delays or service interruptions
• Weather conditions
• Natural disasters
• Federal holidays
• High-volume shipping periods
• Incorrect or incomplete addresses
• Delivery changes requested by the recipient
• Events outside our reasonable control

Except for an eligible paid Next Day Delivery claim, estimated delivery delays do not qualify for a refund of shipping fees or order costs.

If we cannot ship an order within a specifically promised production or shipping timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

Last Updated: July 21, 2026