Privacy Policy

Sam’s DTF Transfers (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website www.samsdtftransfers.com, place an order, or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect two main types of information:

A. Information You Provide to Us

Name, billing address, and shipping address
Email address and phone number
Payment details (processed securely through Shopify)
Design files or artwork you upload for printing
Reviews or feedback you submit

B. Information We Collect Automatically

IP address, browser type, and device details
Pages you visit and actions you take on our site
Shopping cart and order activity (including abandoned carts)

How We Use Your Information

We use your personal information to:

Process and ship your orders
Send order confirmations, shipping updates, and tracking information
Contact you about your order or account
Send promotional emails or SMS (only with your consent)
Respond to customer service requests
Improve our website and services
Help prevent fraudulent activity

Email and SMS Marketing

If you opt in, we may send you:

Promotional messages (discounts, product launches, special offers)
Abandoned cart reminders
Transactional updates (order confirmations, shipping notifications, account alerts)

You can unsubscribe from promotional messages anytime by clicking “unsubscribe” in emails or replying “STOP” to an SMS. Transactional updates cannot be turned off, as they are essential to your order.

Reviews and Feedback

We use secure, Shopify-integrated tools like Judge.me and Google Reviews to collect verified customer feedback.

By leaving a review, you agree that:

Your review may be published on our website and on these platforms
We may use your review in marketing materials (with minimal edits for clarity or length)

Cookies and Tracking

We use cookies and similar technologies to:

Keep items in your shopping cart
Track site usage for analytics
Remember your preferences
Provide targeted marketing (with your consent)

You can disable cookies in your browser settings, but some site features may not work properly.

How We Share Your Information

We never sell your personal information. We only share it with:

Trusted service providers who help run our business (Shopify, payment processors, shipping carriers, review platforms, email/SMS tools)
Legal authorities if required by law or to protect our rights