Privacy Policy

Sam’s DTF Transfers respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit samsdtftransfers.com (“Site”), create an account, place an order, upload artwork, submit an order issue, or otherwise interact with our products and services.

This Privacy Policy is intended to provide information about our privacy practices. Where consent is required by law, we request it separately.

1. Personal Information We Collect

The information we collect depends on how you interact with our Site and services.

Information You Provide

We may collect:

• Your name, billing address, and shipping address
• Your email address and phone number
• Account and login information
• Order history and transaction details
• Artwork, designs, logos, photographs, and production files
• Reviews, feedback, and other content you submit
• Customer service communications
• Order Issue Form submissions
• Photos, videos, application details, and other evidence submitted with a claim
• Marketing and communication preferences
• Tax-exemption or business documentation you choose to provide

Payments are processed through Shopify and authorized payment providers. Sam’s DTF Transfers does not directly store complete payment card numbers.

Information Collected Automatically

When you use our Site, we and our service providers may automatically collect:

• IP address
• Browser and device information
• Cookie and advertising identifiers
• Pages viewed and actions taken on the Site
• Shopping cart and checkout activity
• Abandoned cart activity
• Referring website or marketing source
• Approximate location derived from an IP address
• Information used for analytics, security, and fraud prevention

We do not intentionally collect precise geolocation information unless it is separately disclosed and permitted.

2. How We Use Personal Information

We may use personal information to:

• Process, produce, and ship orders
• Prepare, review, store, and print uploaded artwork
• Manage customer accounts
• Send order confirmations, production updates, pickup notices, and tracking information
• Contact customers about artwork, order, payment, or delivery issues
• Review Order Issue Form submissions
• Process approved cancellations, reprints, replacements, or refunds
• Provide customer service
• Maintain shopping carts and checkout functions
• Send abandoned cart reminders when permitted
• Send promotional emails or SMS messages according to your preferences and applicable consent requirements
• Collect and display customer reviews
• Analyze and improve our Site, products, advertising, and services
• Personalize content and advertising
• Detect and prevent fraud, misuse, and security threats
• Maintain financial, tax, legal, and business records
• Enforce our Terms of Service and other policies
• Comply with legal obligations and lawful requests

3. How We Disclose Personal Information

We may disclose personal information to service providers and business partners that help us operate our business, including:

• Shopify and other e-commerce providers
• Payment processors
• Shipping carriers and fulfillment providers
• Cloud storage and technology providers
• Email and SMS communication providers
• Customer service and order-management tools
• Review platforms
• Analytics providers
• Advertising partners, including platforms such as Google and Meta
• Fraud-prevention and security providers
• Accountants, attorneys, insurers, and professional advisers

These providers may process information only as necessary to provide their services, subject to their agreements, privacy practices, and applicable law.

We may also disclose information:

• To comply with a subpoena, court order, legal process, or government request
• To protect our rights, customers, employees, property, or services
• To investigate fraud, security incidents, or policy violations
• As part of a merger, financing, sale, reorganization, or transfer of all or part of our business
• With your direction or consent

4. Sale, Sharing and Targeted Advertising

Sam’s DTF Transfers does not sell personal information for money.

However, we may disclose cookie identifiers, advertising identifiers, device information, and website activity to analytics and advertising partners. Some privacy laws may define these activities as a “sale,” “sharing,” or processing for targeted advertising.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve our Site.

These technologies may include:

• Essential cookies: Required for checkout, account access, security, and shopping cart functions
• Functional cookies: Remember preferences and improve Site features
• Analytics cookies: Help us understand Site traffic and performance
• Advertising cookies: Help measure campaigns and provide relevant advertising

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site.

6. Email and SMS Communications

We may send transactional communications related to your order, including:

• Order confirmations
• Artwork or file questions
• Production and pickup updates
• Shipping and tracking information
• Account and security notices

Promotional email or SMS messages are sent according to applicable law and consent requirements. Consent to receive promotional communications is not a condition of purchase.

You may:

• Unsubscribe from promotional emails using the unsubscribe link
• Reply STOP to opt out of automated SMS messages
• Reply HELP for SMS assistance

Message frequency may vary. Message and data rates may apply.

Opting out of promotional communications does not prevent us from contacting you when reasonably necessary to process, produce, deliver, or support an order, subject to applicable law.

Abandoned cart SMS messages are sent only when permitted by your communication preferences and applicable consent requirements.

7. Reviews and Feedback

We may use third-party review platforms to request and collect customer feedback.

If you submit a review, your name, comments, photos, or other content may be published on our Site or the review platform, depending on your submission and platform settings.

Our use of reviews and voluntarily submitted promotional content is also governed by our Terms of Service .

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order fulfillment and customer support needs
• Artwork and production support
• Returns, refunds, reprints, and shipping claims
• Account maintenance
• Tax, accounting, and recordkeeping requirements
• Fraud prevention and security
• Dispute resolution and legal obligations
• Marketing consent and opt-out records

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Payments are processed by Shopify and authorized payment providers. We do not directly store complete payment card numbers.

No website, transmission method, or storage system can be guaranteed to be completely secure. Customers should protect their passwords and notify us if they believe their account or personal information has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Know whether we process your personal information
• Access the personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Withdraw marketing consent
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Appeal a decision concerning a privacy request
• Use an authorized agent to submit a request
• Exercise your privacy rights without unlawful discrimination

Certain information may be retained when necessary to complete an order, maintain transaction records, prevent fraud, resolve disputes, comply with legal obligations, or exercise legal rights.

To submit an access, correction, deletion, portability, or other privacy request, email support@samsdtftransfers.com . Please include “Privacy Request” in the subject line and clearly describe your request.

We may need to verify your identity before completing the request. If we deny a request, you may appeal by replying to our decision or emailing us with “Privacy Appeal” in the subject line.

Authorized agents may be required to provide proof of authorization and verify the identity of the person they represent.

To request an opt-out from targeted advertising, sale, or sharing where applicable, email support@samsdtftransfers.com with “Privacy Request” in the subject line.

11. Children’s Privacy

Our Site and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it where required.

12. Third-Party Websites and Services

Our Site may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations.

The revised version will be posted on this page with an updated “Last Updated” date. Changes apply prospectively unless otherwise required by law.

Last Updated: July 21, 2026